OVERVIEW.

The salient features of our I.C.T service options are AFFORABLE, DELIVERED QUICKLY & SKILLFULLY. Fincom has over 20 systems support staff and growing. ICT services are our core business and are handled under our COMPUTER CARE DEPARTMENT.
We believe that businesses and other organizations should focus on their core businesses, while outsourcing noncore services to specialists in those areas. We are one such specialist company in ICT support services.
Therefore stick with your core business and let’s help you cut costs and IT administration headaches that distract your focus. Fincom offers several standard options to choose from as regards managed IT support services. We also customize on need basis. We craft Service level agreement (SLA) accompanying the support contracts we enter into. These SLAs cover the promise we make complete with response time, resolution time and other assured deliverables.

Due to the mission critical services we offer to corporate we do maintain a 24/7 call centre hotline (254-20-2407879) in support of our customers. 24 hour support is optional but it’s available.

1. ICT INFRASTRUCTURE SLAs:
This SLA covers IT hardware and software components.
This include Servers, desktop PCs, Laptops and other hand held devices. This also includes the printing environment. These SLAs cover the major branded hardware such as IBM, Dell, HP, Toshiba, Fujitsu, Lenovo and others.
All software issues that include operating systems, desktop software, antivirus are covered.
Pre-scheduled maintenance is carried out as well as remedial repairs as and when it is needed. This products is available for corporate from as low as 5 users to over 100 users. It covers manufacturing, retail, hospitality, insurance, Banking and Finance, and other sectors.

Options include
(a) Server Care contract
(b) End User equipment Care Contract

Assures 24hr availability of the desktop software and hardware environment to the core business. This includes client side equipment like covering PCs, Ups and printers, others or any mix of them

(c) Total care contact covers all of the above.

2. LOCAL AREA NETWORK (LAN) SLAs:
Fincom provides LAN maintenance and Support Services. This includes the active components and the passive components, regardless of the manufacturer or brand.
This ensures that user productivity is allows at the optimum through continues availably to the LAN.
The product ensures regular maintenance, remedial repairs, adjustments, and any such activity to ensure LAN availability. This products is available for corporates from as low as 5 users to over 1000 users.
It covers manufacturing, retail, hospitality, insurance, Banking and Finance, and other sectors.
Options include
(a) Lancare contract

3. CHECK SCANNER (CTS) SLAs.
Fincom supplies Check scanner products within the East African Region. After Sales support is available for all check scanner products sold by Fincom directly and also products sold by other vendors. Fincom has capacity to provide technical support for any check scanner product.
Service Level agreements (SLAs) and support contracts are available and tailored to each Business’ needs. This Product is available to Banks, Sacco’s, Merchants and any outlets that utilizes Check scanner products for Cheque Clearing and item imaging purposes.
The leading Brands that we support are CTS LS series, Burroughs SmartSource, Panini MVX, Unisys, Magtek and others.
(a) Scanner care contract

4. COMPLETE OUTSOURCED MANAGED SUPPORT SLAs:
In this mode of ICT Service delivery, Fincom seconds its technical staff to any corporate client who has specific and unique ICT service requirements, where we basically run the entire It department or part of it.
This model of service delivery ensures lowered operating costs, quality service, assured services and measured KPIs. This Product is designed for Clients with a user base of at 100 and above.
Options include
( a) Resident Outsourced I.T care

5. ICT PROJECT MANAGEMEENT SERVICE SLAs:
These SLAs involve project consultancy and proof of concept, planning, setup, training, and commissioning of ICT systems and solutions. Fincom studies client’s business requirements and initiates the design in consultation with the client parties pre-requisites for the solution.
Hardware, Software, Network requirements are designed and configured to meet and exceed the business requirements and in line with client’s budget.
Fincom will also source the equipment, carry out the installation and setup, perform UATs, train users, train in-house support staff and commission the projects for go live.
Fincom will also monitor the system for a specific time period before handing the project over to the client. Fincom can handle such projects from end to end or carry out a particular phase as the project. This Product is available to Clients upgrading from current systems and setting up fresh systems.
This can be either an upgrade or a down grade that needs clear and professional management.

6. CASH MANAGEMENT SLAs:
This SLAs cover ATM hardware system Support, Cash Recyclers and Counters.
The main brand supported include NCRs, Fujitsu, Diebold, GRG, Sigma Cash handling products etc.
Options include
(a)ATM care

7 .ONE OFF PREVENTIVE MAINTENANCE.(PM)

Occasionally IT systems will need cleaning dusting and checkups. This is comes in handy for most organizations.

8 LABOUR ONLY CONTRACTS.
In this contract the agreement is prepaid for labor but any part required is charged separately CALL TODAY FOR CONTRACT SALES HOTLINE

9 MULTINATIONAL DELEGATED GLOBAL SUBCONTRACTS.
Many multinationals procure support services centrally and globally at their headquarters. yet they have branches across many countries.
Many IT companies who win these bids have presence in the country hosting the headquarters but not in other countries.
Fincom is able and does take the service deliverable components falling in the east and central Africa based branches at very competitive costs with same Service level Assurance as in the main global contract.

REQUEST A SUPPORT SERVICE QUOTE NOW ON 254-20-2407879 or sales@myfincom.com